Booking Terms and Conditions
Prior to booking your treatment with me, please ensure you have read and understood the following Booking Terms and Conditions.
Preparing For Your Appointment
Please do not attend if you or a member of your household has symptoms of Covid- 19. For more information please visit https://www.gov.uk/coronavirus for more information about Coronavirus.
Please do not attend if a medic or clinician has advised you to avoid mixing with other individuals.
The current government guidelines require you to wear a face-covering/mask when in an indoor environment where other people are present, especially in a communal environment. Please ensure you wear a face-covering or mask at all times when using communal areas inside the clinic.
Arriving For Your Appointment
Please observe strict 2-metre social distancing at all times, including on entering and leaving the premises.
You are required to wear a mask to enter and leave the premises.
Please don’t arrive early for your appointment as there are no seating facilities. Extra time has been allowed between appointments to allow me to ensure all surfaces are sanitised between clients.
Please ensure you wash your hands thoroughly for at least 20 seconds using the washroom facilities provided within the premises and before you make your way to my treatment room.
I will be required to keep a record of your visit for 21 days. By attending an appointment you are consenting to your contact details being used by NHS track and trace if I am required to do so.
Cancellation and Rescheduling – General Information
Cancellation by You
I believe in having a simple, clear policy when it comes to cancellation and rescheduling of appointments. This helps prevent any confusion. Please note that using social media (Facebook, Instagram etc) is not acceptable as a suitable method of cancelling or rescheduling your appointment. You should cancel or reschedule using the booking system or if that is not possible, by telephoning me or sending me an email.
You must give at least 48-hours notice (unless you have medical grounds, such as suspected Covid-19 infection). Failure to attend an appointment will be charged at full price, with no refund available.
Please note, you must provide 1-month notice to cancel a subletting booking for a full refund and it is the client/subtenant responsibility to read this notice upon booking the room.
Cancellation by London Massage 4U
In the unfortunate event that I have to cancel your appointment (for example, due to any government guidelines introduced which prohibit the provision of my services), I will give you as much advance warning as possible. Where possible, you will be able to reschedule your appointment for a later date, or if that is not possible, a full refund will be offered.
You can not receive massage therapy if you:
● Have eaten a heavy meal within two hours of the start of your therapy session.
● Consumed alcohol or non-prescribed drugs before or directly after massage.
● Are extremely weak or clinically exhausted with influenza or any viral illness.
Have a high temperature or infectious disease including infectious skin conditions.
● Have serious medical conditions such as cancer, serious heart disorder, stomach ulcers or other ailments of the internal organs.
● Have had major surgery in the last 12 months or minor surgery in the last 6 months.
● Are in the first 16 weeks of pregnancy.
On your first meeting with me, I will require you to complete a short questionnaire so that I have a full understanding of any health-related matters which may affect the massage treatment provided.