Booking

By booking an appointment with London Massage 4U, you confirm that you have read and accepted these Terms & Conditions.

1. BOOKINGS AND PAYMENT
All appointments must be booked in advance through the online booking system or directly with the business.
Full payment may be required at the time of booking, unless otherwise stated.
Bookings are confirmed only once payment has been successfully received and you receive a confirmation email.

2. PRICES
All prices are listed in GBP and may be changed at any time without prior notice. The price confirmed at the time of booking will apply to that appointment.

3. CANCELLATIONS AND RESCHEDULING
Appointments cancelled or rescheduled less than 48 hours before the scheduled start time are non-refundable and the full treatment price will be retained.

Appointments cancelled or rescheduled 48 hours or more before the scheduled start time are eligible for a refund of the amount paid, less any non-refundable third-party card processing fees actually incurred by the business (for example, Stripe fees), unless a full refund is required by law.

Where possible, clients are encouraged to reschedule rather than cancel.

4. REFUNDS
Where a refund is due, it will be issued to the original payment method.
Refunds are processed as soon as reasonably possible, but the time it takes for funds to appear in the client’s account depends on the payment provider and bank.

5. LATE ARRIVAL
If you arrive late, your treatment time may need to be shortened in order to avoid affecting the next client’s appointment. The full appointment fee will still apply.
If you are significantly late, the appointment may need to be cancelled and treated as a late cancellation or no-show.

6. NO-SHOWS
If you do not attend your appointment without notice, the full treatment price will be retained.
If card details were provided to secure the booking, you authorise the business to charge the applicable cancellation or no-show fee in accordance with this policy.

7. PACKAGES, GIFT CERTIFICATES AND SUBSCRIPTIONS
Packages, gift certificates and subscription payments are non-refundable unless required by law.
They may be used only in accordance with their stated terms, expiry date and value.
If an appointment booked using a package, gift certificate or subscription code is cancelled or rescheduled less than 48 hours before the scheduled start time, or if the client does not attend, that session may be treated as redeemed or forfeited.

8. CLIENT HEALTH AND SUITABILITY
Clients are responsible for providing accurate and up-to-date health information at the time of booking and before treatment.
Please inform the business of any medical conditions, injuries, allergies, recent surgery, pregnancy, skin conditions, infections, medications, or other relevant concerns that may affect suitability for treatment.
The business reserves the right to refuse, modify, or discontinue treatment where, in professional judgment, treatment is not appropriate, safe, or in the client’s best interests.

9. PROFESSIONAL BOUNDARIES
Only professional massage and treatment services are provided.
Any inappropriate behaviour, abusive language, intoxication, harassment, or conduct that makes the therapist feel unsafe will result in the appointment being ended immediately and no refund will be given.

10. RESULTS AND LIABILITY
Individual results may vary depending on the client’s condition, lifestyle, medical history and aftercare.
No guarantee is given regarding specific outcomes.
To the fullest extent permitted by law, the business shall not be liable for any indirect or consequential loss arising from appointments, treatments, or cancellations.
Nothing in these Terms excludes or limits liability where this would be unlawful.

11. PERSONAL BELONGINGS
Clients are responsible for their own personal belongings. The business accepts no responsibility for loss or damage to personal items brought to the premises.

12. STATUTORY RIGHTS
Nothing in these Terms & Conditions affects your statutory rights. Where the law requires a full refund or different treatment of a cancellation, the business will comply with applicable law.

13. CONTACT
If you have any questions about these Terms & Conditions, please contact:
London Massage 4U
Golden Cross House, 8 Duncannon Street, 2nd Floor, Room 203, WC2N 4JF
www.londonmassage4u.co.uk
+44 7786 971943